NCERT Solutions of B Studies Class 12 Chapter 11

NCERT Solutions of B Studies Class 12 Chapter 11 Consumer Protection

Very Short Answer Type

Question 1:
Under which consumer right does a business firm set up consumer grievance cell?

Question 2:
Which quality certification mark is used for agricultural products?

Question 3:
What is the jurisdiction of cases that can be filed in a State Commission?

Question 4:
State any two relief available to consumers under CPA.

Question 5:
Name the component of product mix that helps the consumer to exercise the right to information.

Short Answer Type

Question 1:
Enumerate the various Acts passed by the Government of India which help in protection of consumers’ interests.

Question 2:
What are the responsibilities of a consumer?

Question 3:
Who can file a complaint in a consumer court?

Question 4:
FSSAI (Food Safety and Standards Authority of India) has made a proposal for hotels and other food outlets to declare the kind of oil/fat used in cooking each of the food items on their menus. Name and explain the Consumer
Right being reinforced by this proposal.

Question 5:
Who is a consumer as per CPA?

Long Answer Type

Question 1:
Explain the importance of consumer protection from the point of view of a business.

Question 2:
Explain the rights and responsibilities of consumer?

Question 3:
What are various ways in which the objective of consumer protection can be achieved?

Question 4:
Explain the redressal mechanism available to consumers under the Consumer Protection Act, 2019.

Question 5:
Explain the role of consumer organisations and NGOs in protecting and promoting consumer’s interest.

Question 6:
Mrs. Mathur sent a jacket to a laundry shop in January 2018. The jacket was purchased at a price of `4,500. She had previously sent the jacket for dry cleaning with Shine Dry Cleaners and the jacket was cleaned well.
However, she noticed that her jacket had white discoloration marks when she collected the jacket this time. On informing the dry cleaner, Mrs. Mathur received a letter confirming that discolouration indeed appeared after the
jacket was dry cleaned. She contacted the dry cleaner multiple times and requested for compensation for discoloured jacket but to no avail.
Upon Consumer court’s intervention, Shine Dry Cleaners agreed to compensate Rs. 2,500 to Mrs. Mathur for the discoloured jacket.
(a) Which right was exercised by Mrs. Mathur at the first instance.
(b) Name and explain the right which helped Mrs. Mathur to avail the compensation.
(c) State which consumer responsibility has been fulfilled by Mrs. Mathur in the above case.
(d) State any other two responsibilities to be assumed by the consumers