NCERT Solutions of B Studies Class 12 Chapter 8 Controlling
Very Short Answer Type
Question 1:
State the meaning of controlling.
Question 2:
Name the principle that a manager should consider while dealing with deviations effectively. State any one situation in which an organisation’s control system loses its effectiveness.
Question 3:
State any one situation in which an organisation’s control system loses is effectiveness.
Question 4:
Give any two standards that can be used by a company to evaluate the performance of its Finance & Accounting
department.
Question 5:
Which term is used to indicate the difference between standard performance and actual performance?
Short Answer Type
Question 1:
‘Planning is looking ahead and controlling is looking back.’ Comment.
Question 2:
‘An effort to control everything may end up in controlling nothing.’ Explain.
Question 3:
Explain how management audit serves as an effective technique of controlling.
Question 4:
Mr.Arfaaz had been heading the production department of Writewell Products Ltd., a firm manufacturing stationary items. The firm secured an export order that had to be completed on a priority basis and production targets were defined for all the employees. One of the workers, Mr.Bhanu Prasad, fell short of his daily production target by 10 units for two days consecutively. Mr.Arfaaz approached MsVasundhara, the CEO of the Company, to file a complaint against MrBhanu Prasad and requested her to terminate his services. Explain the principle of management control that MsVasundhara should consider while taking her decision.
(Hint: Management by exception).
Long Answer Type
Question 1:
Explain the various steps involved in the process of control.
Question 2:
Explain the techniques of managerial control.
Question 3:
Explain the importance of controlling in an organisation. What are the problems faced by the organisation in implementing an effective control system?
Question 4:
Discuss the relationship between planning and controlling.
Question 5:
A company ‘M’ limited is manufacturing mobile phones both for domestic Indian market as well as for export.
It had enjoyed a substantial market share and also had a loyal customer following. But lately it has been
experiencing problems because its targets have not been met with regard to sales and customer satisfaction. Also
mobile market in India has grown tremendously and new players have come with better technology and pricing.
This is causing problems for the company. It is planning to revamp its controlling system and take other steps
necessary to rectify the problems it is facing.
a. Identify the benefits the company will derive from a good control system.
b. How can the company relate its planning with control in this line of business to ensure that its plans are actually implemented and targets attained.
c. Give the steps in the control process that the company should follow to remove the problems it is facing.
Question 6:
Mr Shantanu is a chief manager of a reputed company that manufactures garments. He called the production manager and instructed him to keep a constant and continuous check on all the activities related to his department so that everything goes as per the set plan. He also suggested him to keep a track of the performance of all the employees in the organisation so that targets are achieved effectively and efficiently.
a. Describe any two features of Controlling highlighted in the above situation.(Goal Oriented, continuous and
pervasive – any 2).
b. Explain any four points of importance of Controlling
